Using Key Performance Indicators to drive Performance Improvement

Learn how to drive performance improvement with KPIs! A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets.

Selecting the right KPIs is crucial for success. In this class, we will look at how to select KPIs and how to monitor them in order to lead your enterprise to success.


About Your Educator

Ashley Christman-Kaufman is a Certified Six Sigma Master Black Belt with a background in organizational change management and lean. Her extensive experience in healthcare quality and performance improvement has transformed many organizations and led to better outcomes in patient care, reductions in wait times, and improvements in ED throughput and discharge processes. Her experience includes consulting for the CA Department of Public Health Center for Healthcare Quality as well as multiple large hospital systems.

Her passion for educating others led her to form the Lean Transformation Group in order to help organizations and leaders create a sustainable culture change by empowering them to empower their workforce.

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